User Manual | EN
Welcome!
Custom Order Status is a quick and effective solution to enhance order tracking on your website. It provides a user-friendly interface to deliver a unique and reassuring shopping experience to your customers.
This guide will assist you in installing and using Custom Order Status optimally.
Order No 247215, placed on 3 September
You can modify the order status at any time in the WP back-end !
Because sometimes it takes time to gather information 😅
you can put an order [on hold]
Default texts are designed to be used as-is or easily modified from the WordPress admin panel.
Simply go to the "Custom Order Status" section to access all predefined texts and customize them according to your needs. You can, if you wish, use HTML language to personalize the style.
... As soon as an update [customer note] is added to the order, it appears below the order
Note: You can also add a private note that is not visible to the customer but only to the site administrator. This is very useful for adding information or updates about an order.
Because No entrepreneur enjoys having to cancel an order !
You can now use the status [cancel] 🤭
Note that when the status of an order is changed, an email is automatically sent to the customer based on the settings defined in your WooCommerce plugin.
So, when you change the order status to "[canceled]," the customer receives an email (or not, depending on your choice) and can view your personalized message in their customer account.
Order No 247215, placed on 3 September 2023
For any questions regarding this order, please refer to the FAQ section on our support center page.
In addition to the tips displayed after the estimated delivery date, you can add a link to a FAQ page to address any additional questions your customers may have if they haven't received their order yet. This is particularly important for dropshipping businesses as it can significantly reduce customer disputes, by up to 82%!
The FAQ page should include information about average delivery times for each destination, parcel tracking procedures, return and exchange policies, as well as customer service contact information. Customers can also find answers to frequently asked questions such as 'Where is my package?', 'What should I do if I receive a defective product?', 'How can I cancel my order?', and much more.
By providing clear and accurate answers to customer questions, you can reduce the number of disputes and improve their satisfaction. This can also build customer trust in your business and encourage them to make future purchases.